● Store management · WooCommerce

Your ecommerce operations, fully staffed

Sourcing, photography, fulfillment, and customer service already fill your day. Lyons Web Solutions manages the storefront, the product listings, the payment operations, and the search performance.

Request a quote Call (443) 772-6592

Scheduled consultations · Same-day response · No ticket queue

You keep
We take on
Sourcing and buying
The storefront and everything on it
Photography
Listing copy, pricing, and publishing
Authentication and condition
Product templates and catalog structure
Packing and shipping
Orders, refunds, and customer issues
Deciding what to sell
Payments, payouts, and processor reviews
Talking to your buyers
Updates, backups, security, and search

Who we work with

Owner-operated retail businesses

Our clients include luxury resale and accessories sellers, alongside independent retailers in jewellery, vintage, and other categories. The common factor is a business run by its owner, supported by a storefront that demands more attention than it returns.

Listing volume
Photography, measurements, condition notes, and pricing. Each item is a discrete task, and the backlog compounds week over week.
Payment scrutiny
High-value merchandise attracts closer review from processors. Requirements are rarely communicated until funds are already held.
Support gaps
Agencies route you to a ticket queue. Independent contractors become unreachable. The storefront remains offline either way.

Your time belongs to sourcing and selling. Everything else is ours.

Representative requests

Work we handle on request

A sample of routine requests received from managed clients.

Publish 40 new arrivals
Submit photographs and details. Each listing is written, priced, and published.
Resolve a checkout failure
Order processing errors addressed promptly, including outside business hours.
Recover a held payout
We manage correspondence with the processor while the store continues trading.
Launch a promotion
Pricing, promotional banners, and scheduling configured and deployed.
Migrate from social selling
Transition to an owned storefront without interrupting active sales.
Revise catalog pricing
Bulk updates applied across the catalog with data integrity preserved.
Interpret performance data
Clear reporting on what sold, what underperformed, and where to reinvest.
Improve search visibility
Product and category pages structured to rank, not merely to exist.

Scope of service

Implemented, then maintained

Four areas of responsibility. You delegate as many of them as suits the business.

01 · Setup
Your store configured correctly from the outset
Most stores we take over were assembled in pieces, by different people, at different times. We rebuild the foundation so the platform supports the business rather than obstructing it, and so every later change is a small job instead of a rescue.
Configured at setup
WooCommerce configured around your sales model
Payment processing implemented and tested
Shipping, tax, and returns rules established
Product templates matched to your inventory
Migration from social platforms, Shopify, or a marketplace
02 · Ongoing
The recurring work that consumes an owner’s week
This is the part that never appears in a proposal and never stops arriving. Handled internally it fragments the day; handled by us it becomes a short list you approve and forget about.
Handled every week
Product listings written and published for you
Inventory and pricing maintained
Payouts reconciled against orders
Orders, refunds, and customer issues resolved
Updates, backups, and security managed
03 · Visibility
A published store and a discoverable store are not the same thing
A catalog can be complete, accurate, and entirely invisible. Search work runs alongside operations rather than as a separate engagement, because the same product pages carry both jobs.
Visibility work
Technical and on-page SEO
Product and category pages structured to rank
Google Business and local visibility
Analytics reporting on category performance
Campaign development when you are ready to scale
04 · Access
The service model that makes the rest of it work
Scope matters less than reachability. Every client holds a standing appointment on our calendar, and between those sessions reaches us by telephone or text.

  • Training available for clients who want it
  • Direct answers rather than upsells
  • A point of contact already familiar with your store
How the engagement runs
Consultation
A working session covering your sales model, current obstacles, and the responsibilities you intend to delegate.

01

Implementation
Storefront, payment processing, hosting, and security configured or repaired. You approve before anything goes live.

02

Ongoing management
Listings, inventory, payouts, and monitoring handled continuously, with a standing consultation on your calendar.

03

Growth
Once operations are stable, search and campaign work to increase qualified traffic to the store.

04

Payment operations

Processing for high-value merchandise

Resale and luxury goods receive closer scrutiny than general retail. Processors assess authenticity, chargeback exposure, and how merchandise is described. In most cases those requirements are not communicated until funds are already held.

Payout reconciliation · representative
Orders settled  →  deposit matched
DAY 01✓ Batch reconciled against orders, no variance
DAY 04! Deposit short of settled orders, processor queried
DAY 04→ Authentication records and invoices submitted
DAY 06✓ Hold released, funds deposited
DAY 06→ Product descriptions revised to prevent recurrence
Store kept trading throughout. Owner involvement: none
Where we intervene
Configured for review
An appropriate processor for your category, configured with the business details, classification, and product descriptions that reviews examine.

01

Monitored continuously
Payouts reconciled against orders, so a hold, a discrepancy, or a missing deposit is identified early rather than at month end.

02

Escalation handled
If an account is flagged, we prepare the documentation and manage correspondence with the processor.

03

Processor requirements are rarely explained in advance. Correct configuration prevents the conversation entirely.

Common questions

Questions we are asked first

Yes, and it is the service clients rely on most. Submit photographs and item details, and we write the listing, prepare the imagery, set pricing and inventory, and publish it. Clients who prefer to manage listings internally receive configured templates and training that reduce the task from an afternoon to a few minutes.
Each client holds a standing appointment on our calendar, weekly or monthly by preference. Sessions cover sales performance, outstanding issues, and upcoming priorities. Between consultations, clients reach us by telephone or text and receive a same-day response.
Yes. Most holds result from a mismatch between how an account is configured and what is actually being sold. We configure the account and product information so that reviews proceed smoothly, monitor payouts against orders so discrepancies surface early, and manage correspondence with the processor if an account is flagged.
No. Most clients begin with limited platform knowledge, and many prefer to remain uninvolved in day-to-day administration. Training is available to whatever depth you want, and a number of our clients never access the admin area.
Not strictly, though an owned storefront means your business is not dependent on a third-party algorithm or account standing. We can begin at a modest scope, maintain your existing sales channels, and migrate at a pace that does not interrupt revenue.
No. Luxury resale and accessories retail is a category we know well, and it represents a significant share of our client base. The same service model applies to any owner-operated store without dedicated technical staff.
Pricing depends on the scope of work delegated, so we quote per client rather than publishing packages that would not fit your operation. Send a summary of what you sell and the current difficulties, and we will respond with a scope and a figure.

Speak with our team

If you are unsure whether this service fits your situation, describe the problem and we will direct you to the appropriate solution, including when that solution is not us.

(443) 772-6592
info@lyonswebsolutions.com

Delegate the operations side of your store

Tell us what you sell and what you are trying to get done. We will give you a straightforward assessment of what it requires.

Request a quote